15 May Take assignment 2 as an initial plan and incorporate organisations values and objectives into a comprehensive IT strategic plan which will also include other existing appl
Take assignment 2 as an initial plan and incorporate organisation’s values and objectives into a comprehensive IT strategic plan which will also include other existing applications, the factors such as budget, Return on Investment (ROI), Critical Success Factors (CSF) and Key Performance Indicator (KPI) as well as the overall security and ethical issues surrounding the organisation’s IT infrastructure.
Office of Campus Computing
Strategic Plan 2019-2023
Last updated: January 2, 2019
Table of Contents
I. Executive Summary 3
II. Mission Statement 4
III. Vision Statement 5
IV. Current Organization Structure 6
V. Current Services 7
VI. Guiding Principles for Campus Computing 12
VII. Strategic Goals 13
The Office of Campus Computing has traditionally had a much faster planning cycle than
many other disciplines due to rapid technological changes combined with the impact of
separate campus accreditation within the University of South Florida System. USF St.
Petersburg is mandated by Florida law to provide services locally only when USF Tampa
services are more costly. Information technology requests continue to grow at
unprecedented rates, and place significant stress on the existing Campus Computing
infrastructure. As a separately accredited university, existing processes, vision and
objectives must be realigned to stay competitive.
As a service organization, the Office of Campus Computing, a department within
Academic Affairs, provides value added services needed by implementing strategic
technology advances. These services are crucial for USFSP to fulfill the institutional
mission, goals and objectives. The Office of Campus Computing Strategic Plan has been
developed to articulate and examine services provided/purchased by the Office of
Campus Computing and to better define how these services should be enhanced or
restructured. This plan has been developed within the mission of USFSP and the ongoing
Office of Campus Computing strategic planning process.
The Office of Campus Computing Strategic Plan addresses key areas where participation
in development and policy formation is needed. It reaffirms the critical importance of
universal access by faculty, staff, students and administrators to Campus Computing
resources both locally and remotely. Furthermore, it calls for increased investment in
virtual technology, classroom technology, desktop technology, research computing, site
licensing and collaborative efforts with other campuses and institutions. The common
theme throughout the plan is to build on core competencies; enhance partnerships and to
utilize web based technology in the delivery of services.
The Office of Campus Computing at USFSP is responsible for improving the learning
and research mission which involve computing, data communication, access control,
CCTV and voice over IP services. The St. Petersburg Regional Data Center (SPRDAC)
and Campus Computing Services (CCS) are part of the Office of Campus Computing and
support these functions. The Office of Campus Computing is also involved in the
planning and implementation of the information technology necessary to support the
evolution of USF as a major research institution, and academic programs that require
The Office of Campus Computing will be viewed as an organization that provides
exceptional customer service and technology leadership through professional and
supportive action. This will be accomplished with continuous training and development
of staff in a collegial and innovative environment.
Current Organizational Structure
The Office of Campus Computing consists of the following positions:
Director & CTO
Technology and Systems Manager
Technology and System Analyst
Information Technology Support Specialists
Help Desk Assistants
Functionally the Office of Campus Computing consists of two accounting entities. The
St. Petersburg Regional Data Center (SPRDAC) is an auxiliary responsible for all server,
network, voice communication, hardware repair, Lenel access control and Exacq CCTV
operations for the campus. Campus Computing Services (CCS) is an E&G entity
responsible for responding to requests from the user community regarding issues
pertaining to computing, phone and voice mail. The computer labs, computer
classrooms and classroom technology resources also fall under CCS.
The Office of Campus Computing provides a comprehensive array of services for
student, faculty, staff and administrative users.
Cisco Call Manager is the campus standard for telephone service. Over 350 numbers
were converted from the USF Tampa legacy phone system during the summer of
2003 at a recurring cost savings of over $500,000 per year. Units were allowed to
retain the phone budget in order to assist with enhancing desktop technology. By
2004 the service had grown by over 35% to over 475 numbers. Today over 1,400
lines are active at USFSP. E&G Departments are not billed a monthly fee for phone
service but are responsible for long distance costs, new handsets and new voicemail
license fees. USFSP was first USF institution to comply with E911 (enhanced)
2. Voice Mail
Cisco Unity voice mail is the institution standard. Voice mail service is provided to
over 700 subscribers.
The network is the center of all technology services provided to the institution.
Redundant core network components are located in Davis Hall & FPF along with one
or more network equipment distribution points in all buildings. The network is
monitored and supported on a 24/7/365 basis to insure uninterrupted service and
consists of 31 buildings: Bayboro Hall, Children’s Research Institute, Chiller Plant,
Coquina Hall, Davis Hall, Florida Center for Teachers, Haney Landing, Harbor Hall,
Knight Oceanic Research Center, MSL, One, Piano Man, Parking Garage, Plant
Operations (POR), Poynter Institute, Poynter Library, LPH, Research Lab, Residence
Hall One, Science and Technology, Snell House, Student Life Center, SVB, Terrace
100, Terrace 200, Terrace 300, Terrace 400, University Student Center, USGS,
Welcome Center and Williams House. Over 5000 network devices are supported in
31 buildings. Wireless network connectivity is available in twenty-eight (28)
buildings: Bayboro Hall, Coquina Hall, Davis Hall, Florida Center for Teachers, FTF,
Haney Landing, Harbor Hall, Knight Oceanic Research Center, MSL, One, Piano
Man, Parking Garage, Plant Operations (POR), Poynter Institute, Poynter Library,
Research Lab, Residence Hall One, Science and Technology, Snell House, Student
Life Center, SVB, Terrace 100, Terrace 200, Terrace 300 and Terrace 400, University
Student Center, USGS and Williams House. Over 396 wireless Access Points provide
wireless Internet to students, faculty, and staff on campus.
4. Open-Use Computer Labs
The USFSP Virtual Computer Lab provides access to university licensed applications
from virtual desktops running “in the cloud”. Faculty and students have access to both
open-use and specialty virtual desktops from on or off campus using their USF
NetID. A VMware Horizon client is required to connect to the virtual desktops. The
USF VPN client is required to access from off campus. Campus Computing also
manages four open-use physical computer labs across the campus. All open-use
physical computer lab computers are refreshed on a 3-year refresh cycle. Access to all
open-use physical classrooms is provided by the Lenel access control system.
5. Computer Lab Classrooms
Campus Computing supports ten student computer lab classrooms with over 280
student computer systems. These lab computers are located in Bayboro Hall, Davis
Hall, Coquina Hall, Harbor Hall, Peter Rudy Wallace FL Center for Teachers,
Science and Technology, Warehouse Labs, and Lynn Pippenger Hall. Lab computers
are replaced on a 3-year refresh cycle. Access to all computer classrooms is provided
by the Lenel access control system.
6. Classroom Technology Resources (Smart Classrooms)
Classroom Technology Resources (CTR) was established to support the computer
technology needs of USF St. Petersburg faculty and students in a classroom setting.
CTR provides the computing resources necessary for instructors to enhance the
learning experience of all USF St. Petersburg students. All 62 instructional
classrooms are equipped with an Internet connected computer with USF site-licensed
applications and a Cisco Voice-Over-Internet phone. Faculty log into these computer
systems using their USFSP Bayboro account. Classroom computers are replaced on a
3-year refresh cycle.
7. Hardware Repair
Located in Bayboro Hall 226, the St. Petersburg Regional Data Center (SPRDAC)
Hardware Repair Center is the St. Petersburg in-house source for convenient,
economical repair services on USFSP standard Dell OptiPlex and Latitude models.
Experienced technicians are trained and keep up-to-date on the latest in technology.
They work in assigned territories, so you have the opportunity to get to know them,
and they can become familiar with your equipment and your maintenance
requirements. They come to you, often taking care of your problems on-site the same
day. Departments with University-owned Dell OptiPlex or Latitude equipment and
valid account numbers are eligible for service. In addition, there are University-
related organizations that qualify for Dell OptiPlex or Latitude service, including all
grant, A&S and auxiliary activities.
SPRDAC staff, play a key role in maintaining the outdoor fiber cable plant, indoor
copper plant, generators, electrical and cooling systems that provide the necessary
environment for uninterrupted service.
9. Help Desk
The Help Desk staff provide phone and onsite technology support for faculty, adjunct
faculty, students and staff. They are responsible for escalating calls when necessary
and supporting the tracking software used to manage and service over 4,000 end user
requests per year. Another key responsibility is keeping pace with the current
technological trends as they apply to USFSP.
10. Access Control
In 1997, USFSP established numerous measures to increase the security for students,
faculty, staff, and facilities. Access control is part of these measures. The objective
of this project is to improve the security of the University of South Florida St.
Petersburg by better managing the access to facilities. The objective is also to
implement a system that enhances security without disrupting the educational,
research and other activities of the institution. The project has been implemented
using a hybrid system of electronic card readers, metal keys, and scheduled electric
locks. The primary focus is to secure the buildings. In most cases, several exterior
doors on each building will be equipped with card readers. Remaining exterior doors
will be locked automatically on a time-of-day basis. These doors will allow for exit
but not for entry during after hours. In buildings where some interior areas cannot be
accessed from a single exterior door, multiple card readers will be used. The system
requires that all faculty and staff have a valid proximity card. Over 2,400 access cards
are active, supporting potential access to over 200 doors in 15 buildings: Bayboro
Hall, Children’s Research Institute, Coquina Hall, Davis Hall, Florida Center for
Teachers, Harbor Hall, Parking Garage, Piano Man, Science and Technology, Student
Life Center, Research Lab, Residence Hall One, University Student Center,
Warehouse Labs, and Lynn Pippenger Hall.
In 2001, President Judy Genshaft established a task force to improve USF security.
USF Tampa adopted the technology in use since 1997 at USFSP for use in Tampa. A
1.5 million dollar retrofit project was approved and funded for the Tampa campus.
Campus Computing offers full-featured, full-performance digital video systems that
have revolutionized the use of video for security applications. The distributed system
was first implemented in 1997, and advances in technology continue to drive its
evolution, setting the standard for digital video management today. The video
security system network has expanded to multiple buildings and more than 400
Three Scantron systems are currently available. Scantron machines are located in
Davis Hall 215 and Bayboro Hall 226 and Lynn Pippenger Hall. Faculty are
responsible for all test scoring. Campus Computing Services does not archive the
electronic answer sheet data and student reports. If exam records need to be saved,
USB memory stick is needed.
13. Free Pay for Print
The open-use computer lab in the Student Success Center offer a free 22 page a day
pay for print system for blank and white printing.
14. Institution Print Server
Network printing is offered to those departments who wish to utilize this
service. With approximately 117 network printers available, printing needs can be
consolidated and streamlined offering a dramatic cost savings by eliminating the need
to have individual printers purchased for each desktop computer. Standard printers
are made by Hewlett-Packard.
15. Institution File Storage and Backup
Campus Computing offers the service of data storage. Each faculty and staff member
has server storage designated to them and can be located under the icon named "My
Computer" as drive letter P:. In addition, each department has a shared drive (Q:,
R:, S:, T:, U:) on the server for all office members to share files within the
department. Both the personal and shared drives are backed up on a nightly basis in
case of accidental deletion or file corruption.
16. Campus disk images for existing hardware
Dell disk images are maintained on servers to provide rapid system restoration in the
event of a hardware failure or for rapid deployment of new system purchases.
17. Electronic Mail
Electronic mail services are provided for over 10000 faculty, adjunct faculty, staff
and students through Google. .
Providing faculty and staff access to campus computing resources regardless of
location has become a common request. A Cisco Virtual Private Network are
operational and support secure access.
Guiding Principles for Campus Computing
1. In the 2001 legislative session, lawmakers approved SB1162 regarding education
governance. Section 37 of SB 1162 provides USF St. Petersburg independence to
operate as a separate budget and organizational entity. Specifically, Section 37
2(c), provides authority to enter into central support services contracts with the
Board of Trustees of the University of South Florida for any services that the St.
Petersburg campus cannot provide more economically including technology. The
current contract for $731,963 in IT services covers FAST, GEMS and OASIS.
2. All faculty, staff and students should have access to computing resources
appropriate to their needs and responsibilities. This access should be provided by
a network that is reliable, with minimal downtime and configured using open
3. Institutions that rely on departments to purchase PCs end up spending more
money and receive less in return. This decentralized model creates a Noah’s Ark
model of computing with each group of animals requiring a unique diet of
firmware, driver and hardware updates. Personnel, expectations and ongoing
support costs become difficult to manage. A better model is the life cycle
approach that strives to replace a desktop PC every 48-60 months. This approach
is much more affordable due to the fact that systems can be purchased in bulk, use
common disk images, firmware upgrades and parts during the life of the product.
4. All units must recognize that the growth of our reliance on information
technology requires that an increasing portion of fiscal resources be dedicated for
support. Technology decisions need to accurately recognize one time and
recurring costs for both equipment and personnel. Funding for these costs must
be provided on a recurring basis since consistent support is critical to the
technology planning process.
5. Institution wide technology planning that will best serve the needs of all units, the
establishment and implementation of policies and standards to facilitate use
should be the primary responsibility of the Office of Campus Computing.
6. The institution should explore opportunities in distance education for credit
courses delivered by academic units. Technology is the key component for
distance education and support should be provided for curriculum development
and electronic classroom management.
7. Technology for classrooms should be adequately configured and maintained with
close cooperation with the academic units. Support should be provided for
training and maintaining ongoing operations.
1. Computer Desktop Technology Refresh (Faculty and Staff)
Using central funds, Campus Computing was able to replace over 400 aging faculty
and staff computer systems across the USFSP campus at the end of FY2017/2018. All
computer systems that were over 5 years old were replaced with new equipment.
Campus Computing plans to work with Administration and Finance to ensure funds
can be acquired to refresh faculty and staff computers are a regular basis. In years
past, Campus Computing refurbished decommissioned classroom technology to
refresh aging faculty and staff office computers.
Life cycle planning will help to guarantee that computers will be replaced on a
regular basis. Tens of thousands of dollars will be saved by using volume purchasing
and support costs will be reduced by limiting the number of hardware variations. The
Office of Campus Computing will identify and replace a Dell desktop computer,
keyboard, and mouse every 48-54 months for all E&G units. Monitors, laptops,
peripherals, Apple devices, and printers will be the responsibility of the individual
Fiscal Year Estimated Cost Description
FY 18/19 $130,000 Phase 1 Windows 10 migration
FY 19/20 $100,000 Phase 2 Windows 10/MacOS Mojave migration
FY 20/21 $400,000 200 unit computer refresh
FY 21/22 $400,000 200 unit computer refresh
FY 22/23 $700,000 400 unit computer refresh
2. Classroom Technology Resources
Classroom computers are refreshed on a 4-year cycle. This includes both instructor
and student use computers in USFSP classrooms. The computers that are removed
with be refurbished and provided for use elsewhere on campus as long as they comply
with Campus Computing support standards. With plans for student enrollment to
increase, the need is evident for the enhancement of instructional facilities.
Supporting innovative teaching facilities will help to attract and retain faculty and
students. The Office of Campus Computing will work with the academic units to
identify large classrooms that will be better served by using projection equipment and
Fiscal Year Estimated Cost Description
FY 18/19 $320,000 All instructional and student classroom computers
running Windows 7 or are at their EOL date.
FY 19/20 $160,000 Proposed new computer labs- SMART, HBR
FY 20/21 $260,000 LPH, WHL, COQ classroom computer upgrades
FY 21/22 $200,000 New classroom and lab additions
FY 22/23 $350,000 All campus classroom refresh
3. Site/Volume Licensed Software
The Office of Campus Computing will work to expand the site /volume licensed
software packages that will benefit the institution. Among the benefits are significant
cost savings to departments, a wider array of products and free updates.
Currently End Note, Microsoft Office, SAS, SPSS and Trend Micro Antivirus are site
licensed products. Security and management software costs increase as new devices
are purchased and used by USFSP faculty, staff, and students.
Fiscal Year Estimated Cost Description
FY 18/19 $145,000 Site-licensed software
FY 19/20 $150,000 Site-licensed software
FY 20/21 $155,000 Site-licensed software
FY 21/22 $160,000 Site-licensed software
FY 22/23 $165,000 Site-licensed software
Wireless networking uses radio frequencies to send and receive data between PCs and
network devices (Access Points). More students today have wireless ready laptops
and have registered them in order to be able to access the USFSP network. Access
points need to be located in strategic locations throughout institution and support
indoor as well as outdoor locations. The Office of Campus Computing would like to
expand wireless connectivity to additional areas for student access.
Fiscal Year Estimated Cost Description
FY 18/19 $55,000 Maintenance and repair
FY 19/20 $100,000 Upgrade to newest standards
FY 20/21 $50,000 Increase campus coverage
FY 21/22 $55,000 Maintenance, repairs, and replacements
FY 22/23 $55,000 Increase campus coverage
5. Home Access (VPN)
Providing faculty and staff access to campus computing resources regardless of
location has become a common request. Home access to campus file storage is
limited at this time due to numerous Microsoft software flaws. Many faculty and staff
have requested access since. Cisco Virtual Private Network server maintenance is
needed to maintain secure access.
Fiscal Year Estimated Cost Description
FY 18/19 $8,000 Licensing and maintenance
FY 19/20 $8,000 Licensing and maintenance
FY 20/21 $8,000 Licensing and maintenance
FY 21/22 $15,000 Hardware refresh
FY 22/23 $8,000 Licensing and maintenance
6. Building Access Control
The USFSP campus-wide Card Access System is designed to provide access control
to campus buildings without the need for staff to manually lock and unlock perimeter
exits. It can also provide access control to building offices, computer labs, high
security areas, etc. In the case of perimeter control, each exterior door must be
equipped with the following hardware:
Fail-secure (locked when unpowered) electric locking devic
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